Quality Systems
(ISO 9001:2000)
Romeo RIM believes in the precept “t hat which is measured improves”. The systematic approach quality embodied by ISO 9001:2000, coupled with the independent audits which validate adherence to those standards, led Romeo RIM to initially attain ISO 9001:2000 Certification in 2004.
Previous quality system certifications included Ford Motor Company's Q1 rating in 1990, ISO 9002 in 1993 and ISO9001/QS-9000 in 1997
Romeo RIM believes in, and is committed to, these Quality Management Principles:
Focus on Customers
We rely on customers. Therefore:
- We understand our customer's needs.
- We meet our customer's requirements.
- We exceed our customer's expectations.
Provide Leadership
We rely on our leaders. Therefore:
- Romeo RIM's leaders establish a unity of purpose and set the direction we take.
- Leaders create an environment that encourages people to achieve our objectives.
Involve People
We rely on people. Therefore:
- We encourage the involvement of people at all levels of the organization.
- We help people to develop and use their abilities.
Use a Process Approach
We are more efficient and effective when we use a process approach. Therefore:
- We use a process approach to manage activities and related resources.
Take a Systems Approach
We are more efficient and effective when we use a systems approach. Therefore:
- We identify interrelated processes and treat them as a system.
- We use a systems approach to manage interrelated processes.
Encourage Continual Improvements
We are more efficient and effective when we continually try to improve. Therefore:
- We have made a permanent commitment to continually improve our overall performance.
Get the Facts Before Making Decisions
We perform better when our decisions are based on facts. Therefore:
- We base decisions on the analysis of factual information and data.
Work with Suppliers
We depend on suppliers to help us create value. Therefore:
- We maintain a mutually beneficial relationship with our suppliers.